Manage Investor Accounts

Learn how to manage investor accounts.

Entity Type

Before creating an investor account, the following entity types must be configured in advance.

Individual	A natural person investing or holding assets in their own name.
Organisation	A company or incorporated entity holding assets on behalf of the business.
Join	Two or more individuals or organisation jointly holding assets under a shared account.
Trust	Assets held by a trustee on behalf of one or more beneficiaries under a trust structure.

Individual

An Individual is a natural person identified by their First Name and Last Name.

Organisation

An Organisation is a company or incorporated entity identified by its organisation name. For Australian-based entities, please record the Australian Company Number (ACN) where available.

Joint

A Joint account represents two or more individuals or organisations, identified by a combination of their respective names. Cuspy supports a maximum of four joint holders per account.

Trust

The Trust entity type requires a more complex setup compared to Individual, Organisation, and Joint. The following attributes are required to configure a Trust entity type.

Attribute	Description	Required
Trust Type	Regulated Trust Unregulated Trust SMSF Other	Yes
Trust Name	The name of trust. For example: Smith Family Trust	Yes
Account Designation	An additional label or identifier attached to an investor account to provide further context or differentiation. e.g., ITF John Smith	Yes
Trustee(s)	Trustee is the individual or entity legally responsible for managing and administering the trust assets on behalf of the beneficiaries, in accordance with the trust deed. It can be individual or organisation.	Yes (at least one)

Account Details

Contact Details

The investor account's contact information. Cuspy currently supports the following:

Attribute	Description	Merge Field	Required
Contact Name	Contact name it is an optional field.	Yes	No
Primary Email Address	Primary email address for email communication.	Yes	No
Primary Phone Number	Primary contact phone number must be with `+<country code> phone number`	Yes	No
Additional Email Addresses	Users can add up to five additional email addresses by pressing Tab or Enter in the input field. These additional emails will be included as CC recipients in email communications when selected.	No	No

Registered Address

A registered address is mandatory for every investor account and forms part of the account's identifying information. Cuspy uses auto address search to make it easy for users to find and enter address details. If an address cannot be found, manual address entry is also supported.

Address Auto Search

Manual Input

Communication Preferences

Communication preference document types and delivery methods are defined and managed at the organisation level. Each investor account can then select their preferred delivery method for each document type as configured by the organisation.

In the example above, only the Holding Statement and Offer Document are available for this investor account, with Email as the only supported delivery method.

At Cuspy, we care about the environment and actively encourage digital delivery as our preferred communication method to help reduce paper waste 🌳, carbon emissions, and our collective environmental footprint 🌏.

Bank Details

Users can record bank account details to facilitate incoming payments. The nominated bank account will be used to receive dividends, distribution payments, and refunds.

At this stage, we only support Australian domestic bank account details.

Tax Details

Cuspy allows tax details to be recorded individually for each entity defined within an Investor Account.

The Tax File Number (TFN) is classified as sensitive information. Once entered, it is securely stored and cannot be viewed or retrieved — only re-entered if an update is required.

At this stage, Cuspy supports Australian Tax File Numbers (TFN) and Australian Business Numbers (ABN) only, with built-in validation for both.

Next step, you can create security class and issue the securities:

Security Class Management

Manage Assets Transactions