Cuspy Help Centre

Security FAQs

Answers to security-related Frequently Asked Questions

Updated over 3 months ago

General Questions

How do I report a bug?	If you wish to report a product bug, please get in touch with our support team on [email protected]
How do I report security vulnerability and suspicious messages?	Report suspicious emails or texts to [email protected] and then delete the email or text straight after. Do not reply or engage with the sender. Learn how to protect your email and accounts by visiting the following resources: Spotting Scams Recognise and Report Scams
How can I access your security reports?	You can reach us at [email protected], and we will verify the purpose of these reports upon user request.

Authentication Questions

What is Multi-Factor Authentication (MFA)?	Multi-Factor Authentication (MFA) is like having two locks on your door. Instead of just a password (one lock), MFA requires a second step - like a code sent to your phone - to make sure it's really you trying to get in. This extra step helps keep your accounts safe, even if someone steals your password. Please see our MFA setup tutorial video.
Does Cuspy support MFA?	Yes, we support MFA through both authenticator apps and SMS. 🔰 Cuspy recommends using an authenticator app instead of SMS for better security and protection against hacks.
What are Cuspy's password requirements?	For Cuspy, your password must: Be at least 8 characters long Include at least 1 number Include at least 1 special character Include at least 1 uppercase letter Include at least 1 lowercase letter 🔰 We highly recommend using a robust, randomly generated password from a trusted password management application that securely protects and stores your own credentials.
Does Cuspy store and disclose my credentials?	No, Cuspy does not store your credentials. Instead, your credentials are hashed as per industry best practices and stored with our trusted Identity Provider.
Does Cuspy offer an automatic session timeout feature for periods of inactivity?	Yes, as part of our Information Security Management System (ISMS) policy, user data is secured and becomes inaccessible after a period of inactivity. The inactivity timeout for Cuspy is set to 15 minutes. However, users will be notified before the session expires, giving them the option to extend their session or sign out.

Offical Trusted Cuspy Websites and Emails

Websites

Cuspy Portal	https://asset.cuspy.app
Cuspy Offical Website	https://cuspy.app
Cuspy Help Centre	https://help.cuspy.app
Cuspy Secure Link	Link will begin with https://link.cuspy.app There will be additional characters at the end of the link.

Emails

Cuspy Help and Support	[email protected]
Cuspy Security Support	[email protected]
Cuspy System Email Sender	[email protected]